Planes, Trains and Automobiles

Ever seen the movie Planes, Trains and Automobiles? Some travelers are caught up in an unbelievable snafu trying to get home for Thanksgiving.
Well, Brett Dargan, a colleague, and I had our own version of this over the past two days. We came down to Sydney to run an Architecture Away Day. All went well. We were sitting at the Swiss Grand Resort and Spa looking out over Bondi beach, knocking down beers with the attendees after the event about 5:30pm when the waiter (server for my US readers) pointed out a big storm brewing to the South. I felt the first unease.
Then a few minutes later I received an ominous SMS from Virgin Blue to tell me that my 7pm flight had been delayed. I rang up Customer Service, but of course several hundred other people were trying to do the same thing, so I gave up after spending 6 minutes in the queue. More beers. Brett then rang up 15 minutes later and got through. We were now on a 9pm flight. So, off to the Cricketer’s Arms Hotel in Surrey with Nugget for Tapas and more beers.
Having a good time at the Cricketers Arms. Catching up with some former colleagues and enjoying some great Tapas: Chorizo, Lamb Kofta and Grilled Haloumi, washed down with Pure Blonde low carb beer. Mike Edwards, a fellow drinker mentioned “Great lightning show out there”. Sure enough the storm that had been brewing was now coming close and looking bad. So I checked http://bom.gov.au and saw that there was a severe weather warning for Sydney over the next few hours, with heavy rain and damaging winds.
At this point I was beginning to think that it could be a bad night. By now it was time to go to the airport, so we said our goodbyes and went outside – right into a massive rain downpour. We managed to flag a taxi who, when we said the airport for our destination, said no, then drove 20 metres down the road, and then waved to us to get in. The street was a river by now, with 5 cm of water over the asphalt. We both got soaked to our ankles. From there we had an uneventful ride to the airport.
All went well until we got on our plane. We sat and waited, and waited, and waited. Then the steward, who was already looking well harried, made an announcement that a Flight Instrument was broken, and engineers were trying to fix it. This went on for half an hour, after which were deplaned. More waiting at the gate and then it was announced they had a plane for us at the opposite end of the airport at the JetStar terminal. We all trudged through an airport whose shops were closing up down there and eventually got on another plane. For non regular Sydney visitors, note that Sydney has a flight curfew of 11pm. Anyway the we got on, the baggage got loaded and were taxied out and waited to access the runway. And waited. And waited.
By now it was 10:30pm. Then the harried steward came on the Intercom and said that we were waiting for some other flights to land (I guess they take precedence when you get close to the curfew) before we could take off. He mentioned that we would be cutting the curfew close. After that we had regular updates every 5 minutes, as we moved inexorably towards the curfew time.
Now it was 11:02 pm. It was not looking good. Then the captain came on with encouraging news: we were now after curfew, but we had a flight clearance and could take off on the East-West runway out over the ocean. We were waiting for a few other planes.
At this point we allowed to move around the cabin. The harried steward kindly explained that the snafu had started at 3:30pm while the weather was still fine. He blamed short staffed Sydney air traffic controllers.
A few minutes later he came back on to say the cross-winds were too high, and we, along with several other 737s were waiting for them to abate. The larger planes were getting away.
You can guess what happened next. The captain announced the winds were not abating and we were going back to the gate, just as soon as a gate was available, because of course most of the airport and Virgin Blue staff had gone home. 10 minutes later we deplaned into a enclosed gangway. One problem: the door to the airport was locked. We sat in there like rats in a trap for a quarter hour before we were finally let out.
Back at the gate we sat around and waited, and waited, while Virgin Blue figure out what we all going to do. In the end they announced we would need to sleep at the airport, because “the delay was weather related”. I guess it was apart from the broken plane which caused our particular problem, which was in their control, and the airport issues which were not.
At this point Brett and I ran for a taxi to try and get a local hotel. Three hotels later I realised that other flights had already been bounced by the curfew ahead of us. We ended up back in the city at the Grace Hotel. The Night Auditor was checking us, and a horde of other stranded travelers in. I imagine this scene was being played out all across the city.
So, as I write this entry, I am sitting at Gate 39 at Sydney airport for a 12 noon flight. It was just announced over the intercom that our flight would be delayed due to our cabin crew not having yet arrived…

By Greg Luck

As Terracotta’s CTO, Greg (@gregrluck) is entrusted with understanding market and technology forces and the business drivers that impact Terracotta’s product innovation and customer success. He helps shape company and technology strategy and designs many of the features in Terracotta’s products. Greg came to Terracotta on the acquisition of the popular caching project Ehcache which he founded in 2003. Prior to joining Terracotta, Greg served as Chief Architect at Australian online travel giant Wotif.com. He also served as a lead consultant for ThoughtWorks on accounts in the United States and Australia, was CIO at Virgin Blue, Tempo Services, Stamford Hotels and Resorts and Australian Resorts and spent seven years as a Chartered Accountant in KPMG’s small business and insolvency divisions. He is a regular speaker at conferences and contributor of articles to the technical press.